privacy policy

Article 1 (Purpose)

JapanHaru (hereinafter referred to as the "Company") values ​​its users' personal information and complies with the Personal Information Protection Act and the Act on Promotion of Information and Communications Network Utilization and Information Protection, etc. Through its Privacy Policy, the Company informs users of how their personal information is used and what measures are taken to protect it.

Article 2 (Items of personal information collected)

The company collects the following personal information for membership registration, consultation, service application, etc.

1. Required fields

  • Name, email address, mobile phone number
  • Delivery information: recipient name, delivery address, contact information
  • Payment information: credit card information, account number, etc. (processed through payment processing agency)

2. Optional

  • Date of birth, gender

3. Automatically collected items

  • IP address, cookies, visit date and time, service usage history, and records of improper use

Article 3 (Collection and Use of Personal Information)

The company uses the collected personal information for the following purposes.

  • Membership Management: Identity verification, personal identification, and prevention of fraudulent use by bad members in accordance with membership service use.
  • Services provided: Product delivery, invoice sending, identity verification, purchase and payment
  • Marketing and Advertising: Developing new services and providing customized services, as well as providing event and promotional information.
  • Customer Support: Responding to customer inquiries, handling complaints, and delivering notices.

Article 4 (Retention and Use Period of Personal Information)

The Company destroys personal information without delay after the purpose of collection and use has been achieved. However, if retention is required by applicable laws and regulations, the Company will retain member information for a specified period of time as stipulated by applicable laws and regulations.

  • Records of contracts or subscription cancellations, etc.: 5 years (Electronic Commerce Act)
  • Records of payments and supply of goods, etc.: 5 years (Electronic Commerce Act)
  • Records of consumer complaints or dispute resolution: 3 years (Electronic Commerce Act)
  • Records of display/advertisement: 6 months (Electronic Commerce Act)
  • Website visit history: 3 months (Communications Secrets Protection Act)

Article 5 (Provision of Personal Information to Third Parties)

In principle, the company does not provide users' personal information to third parties. However, exceptions may be made in the following cases.

  • If the user has agreed in advance
  • When there is a request from an investigative agency in accordance with the provisions of the law or in accordance with the procedures and methods stipulated by the law for investigative purposes.
  • When necessary to provide services such as delivery (delivery companies, etc.)

Article 6 (Entrustment of Personal Information Processing)

The company entrusts personal information as follows to improve services, and stipulates the necessary provisions to ensure that personal information is safely managed when entering into an entrustment contract in accordance with relevant laws and regulations.

  • Shipping Company: Product Delivery
  • Payment processing company: Payment processing

Article 7 (User Rights and Obligations)

1. Users may view or modify their registered personal information at any time and may also request cancellation of membership.

2. Users are requested to enter their personal information accurately and up-to-date to prevent any unexpected accidents.

Article 8 (Procedures and methods for destroying personal information)

In principle, the company destroys personal information without delay after the purpose of collection and use of the information has been achieved.

  • Electronic file format: Deleted using technical means that render the record unrecoverable.
  • Paper documents: Shred or incinerate

Article 9 (Personal Information Protection Manager)

The company is responsible for overall management of personal information processing and has designated a personal information protection officer as follows to handle complaints and provide remedies to data subjects related to personal information processing.

Personal Information Protection Manager
Name: [Name of person in charge]
Email: [email address]
Phone Number: [Phone Number]

Article 10 (Changes to Personal Information Processing Policy)

This Privacy Policy will be effective from December 19, 2025. If there are any additions, deletions, or corrections to the content due to changes in laws and policies, notice will be provided through a notice 7 days prior to the implementation of the changes.

Announcement Date: December 19, 2025
Effective Date: December 19, 2025